Difference between revisions 83575 and 83576 on foundationwiki

{{DISPLAYTITLE:Frequently asked questions}}
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This page lists '''frequently asked questions''' about the Wikimedia Foundation. Other questions are answered [[Answers|here]]. If you do not find your question answered here or there, please feel free to [[contact us]].

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=== Why is there a minimum donation? ===
We receive small donations from people who don't have much money, and we are really, really grateful to those donors. 

Unfortunately it is not uncommon for people to use donation mechanisms such as ours to test stolen credit cards to see if they work. Those people typically use a very small amount for their testing: a $1 minimum donation amount seems to deter them.


=== What can I do to help you spread the word? ===
Spread the word any way you can! Tell your friends and family. Tell them what Wikipedia means to you.  Ask them if they use it and if so, what it means to them. Use this text as the signature file on the bottom of your emails: 

<tt> We’ve created the greatest collection of shared knowledge in history. Help protect Wikipedia. Donate now: https://donate.wikimedia.org</tt>⏎
⏎
=== What is your donor privacy policy? ===
We are serious about protecting the privacy rights of our donors. Please see our [[Donor policy|Donor Privacy Policy]] for our full details. In short, we do not share, sell, or trade your email address with anyone.

===What is your refund policy?===
If for any reason you wish to have your donation refunded, please contact us via email at donate{{@}}wikimedia.org. We will need the following information in order to process your refund:
*Date of donation (All refund requests must be made within 90 days of donation)

*Amount donated (Donations above USD $10,000 are considered major donations and are subject to the applicable grant agreement between the Foundation and the donor)

*Full name

*Payment method used (credit card, bank transfer, E-wallet, ...)

*Country of origin 

*Reason for the refund

Please note that some payment methods may not support refunds, or require refunds to be made through the payment method (card) utilised, so additional information may be required to process your refund. All refunds will be processed as quickly as possible, but processing times may vary depending on the payment method.

=== How can I contact the Foundation? ===
If you still have questions or concerns please feel free to contact us. 
For donation questions you can email donate{{@}}wikimedia.org

For other questions see the ''[[Contact us]]'' page for more details.

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